Our customers are very important to us, and we are grateful every time they choose Luff Industries to provide the products and services they require. Offering top tier customer service is important at every level and Luff prides itself on maintaining that through every interaction. Luff offers pre- and post-sales support and services, as well as Pulley Refurbishment program.
Luff Industries’ offers sales support to new and existing customers with on-site conveyor surveys to assist in determining the conveyor components required and/or any application problems quickly and efficiently. Once on-site the survey will cover items such as:
Luff will also use this survey to make recommendations on what products and components can be standardized through out the conveyor system to help minimize inventory of spares and decrease maintenance costs.
Luff Industries Ltd. warrants that the products it manufactures are free from defects in material and workmanship, when used under normal operating conditions. The duration of this warranty is 24 months from the date of delivery, or 2,000 hours of operation, whichever occurs first.
If a defect is found to arise from manufacturing, the customer must notify Luff Industries Ltd. in writing, within 30 days from the date of failure before proceeding with repairs or returning the product. Luff Industries Ltd. will correct any defect in materials or workmanship by repair or replacement of the defective product. Luff Industries Ltd. shall not be responsible, under any circumstances, for more than the cost of repair or replacement of the defective product. Non-compliance of the above conditions can void the warranty and Luff Industries Ltd. will not be responsible for the cost of repairing or replacing the product.