Service and Support

Before, during and after the sale, we are here to help!

Our customers are very important to us, and we are grateful every time they choose Luff Industries to provide the products and services they require. Offering top tier customer service is important at every level and Luff prides itself on maintaining that through every interaction. Luff offers pre- and post-sales support and services, as well as Pulley Refurbishment program.

Man Inspecting Conveyor Belts

Pre-Sales Support

Luff Industries’ offers sales support to new and existing customers with on-site conveyor surveys to assist in determining the conveyor components required and/or any application problems quickly and efficiently. Once on-site the survey will cover items such as:

  • Pulleys
  • Idlers
  • Scrapers
  • Belt tracking issues
  • Bearings and drives

Luff will also use this survey to make recommendations on what products and components can be standardized through out the conveyor system to help minimize inventory of spares and decrease maintenance costs.


Pulley Repair, Refurbishment & Servicing

Luff’s Pulley Refurbishment program is for those customers who are looking for top quality restoration to a damaged or worn out pulley, as it is more cost effective to do a pulley repair than it is to replace it with a new one. Luff inspects and repairs each pulley component, meeting Luff’s high-quality standards. The refurbishment may include:

  • Lagging inspection, removal and replacement
  • Pulley Bearing inspection, removal and replacement
  • Shaft inspection and repair
  • Hub and bushing inspection and repair
  • Shell and welds inspection for wear, thickness and damage and repair

Full Pulley Replacement

In very rare occurrences, the pulley may be beyond repair, this is rare, however, should that happen, we have a wide range of pulleys in stock to fit many applications; keeping your downtime to a minimum. See here for our wide variety of pulley systems.


Industry leading warranty

Luff Industries Ltd. warrants that the products it manufactures are free from defects in material and workmanship, when used under normal operating conditions. The duration of this warranty is 24 months from the date of delivery, or 2,000 hours of operation, whichever occurs first.

If a defect is found to arise from manufacturing, the customer must notify Luff Industries Ltd. in writing, within 30 days from the date of failure before proceeding with repairs or returning the product. Luff Industries Ltd. will correct any defect in materials or workmanship by repair or replacement of the defective product. Luff Industries Ltd. shall not be responsible, under any circumstances, for more than the cost of repair or replacement of the defective product. Non-compliance of the above conditions can void the warranty and Luff Industries Ltd. will not be responsible for the cost of repairing or replacing the product.