If your operations rely on a conveyor belt system, then choosing the right conveyor belt parts supplier and idlers and pulley manufacturer is one of the most important decisions on your plate. The risk of choosing just any supplier without doing some research can lead to low-quality products, lost production, and costly downtime.

When talking to a supplier, here are some insightful questions that will help you make an informed decision.

Questions to ask a conveyor parts manufacturer:

1. What are your certifications? First and foremost, you want to find out whether the supplier meets safety standards and has a high level of customer service. Suppliers should have an ISO (International Organization for Standardization) Certificate, a certificate from the OHS (Occupational Health & Safety), and product training certificates for their staff. These certificates and recognitions hold organizations up to a certain standard, so you know that you are working with a responsible company.

2. What is your manufacturing time? Or simply put, how quickly can you have the product for me? If you’ve ever needed to wait for a conveyor belt part or accessory, you know how detrimental it can be to your operations. At Luff Industries, we have an industry-leading manufacturing time of 5 days on non-stock standard products. This helps reduce downtime and prevent an increase in operational costs for your company.

3. Do you engineer and manufacture solutions? This question is a great way to find out whether the company is innovative. The right supplier will have a finger on the pulse of common constraints with conveyor belt systems and can engineer and manufacture a solution. When you’re dealing with a piece of equipment that is as important as a conveyor system, you want to work with a company that feels more like a partner, finding and creating the solution that you need.

4. What is your warranty? Last but certainly not least, you’ll want to inquire about their warranty. It’s not a question of whether they do have a warranty but rather what’s covered and for how long. Be wary of any company that doesn’t offer a warranty on their products and services.

Consider Luff Industries as your conveyor component supplier

At Luff Industries, we have an in-house engineering team that can help optimize your conveyor belt system.We not only supply parts, but we can assist with modifications and design requirements, including custom idlers, accurately sizing pulleys for specific applications, and we’ve engineered our own patented polymer endcaps.

We offer products and services for the following conveyor belt parts:

Our products pass through a full ISO 9001 quality inspection and are backed by a full 2-year warranty. Custom-designed conveyor systems are available – contact us and our engineering team can help.

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